Shipping & Delivery Policy

Effective Date: July 30, 2026

Thank you for shopping at friendsssc.com. We are committed to delivering your bridal pattu sarees safely and efficiently. This Shipping & Delivery Policy explains how we process, ship, and deliver orders placed through our Website.

By placing an order on friendsssc.com, you agree to the terms outlined in this policy.

1. Business Information

Business Name: friendsssc.com

Website: friendsssc.com

Email: friendswebdesigning@gmail.com

Business Address: Vijayawada, Benz Circle, Andhra Pradesh, India

2. Shipping Locations

We currently ship:

Across India.
To selected international destinations, where available.

If shipping is unavailable to your location, you will be notified during checkout or after placing your order.

3. Order Processing

Orders are processed after successful payment verification.
Standard processing time is 1–3 business days, excluding weekends and public holidays.
During festive seasons, sales events, or periods of high demand, processing times may be longer.
Customized or altered sarees may require additional processing time before dispatch.

4. Shipping Time

Estimated delivery times are:

Within India: Approximately 3–7 business days after dispatch.
International Orders: Approximately 7–21 business days, depending on the destination and customs clearance.

These delivery estimates are provided for guidance only and are not guaranteed.

5. Shipping Charges

Shipping charges, if applicable, will be displayed during checkout before you complete your purchase.

From time to time, we may offer free shipping promotions, which will be subject to the specific terms of those promotions.

6. Order Tracking

Once your order has been dispatched, you will receive a shipping confirmation email or message containing tracking information, where available.

Tracking updates are provided by the shipping carrier and may take some time to appear after dispatch.

7. Delivery

Deliveries are made by trusted courier and logistics partners.

Please ensure that:

The shipping address is accurate and complete.
Someone is available to receive the package at the delivery address.

We are not responsible for delays or failed deliveries caused by incorrect or incomplete address information provided by the customer.

8. Delivery Delays

Delivery may be delayed due to circumstances beyond our reasonable control, including:

Severe weather conditions.
Public holidays.
Natural disasters.
Transportation disruptions.
Customs inspections.
Government restrictions.
High shipping volumes.
Other force majeure events.

While we will make reasonable efforts to assist, we are not liable for delays caused by third-party carriers or events beyond our control.

9. International Orders

For international shipments:

Delivery times vary by destination.
Customs clearance procedures may delay delivery.
Import duties, customs fees, taxes, and other government charges are the responsibility of the customer unless otherwise stated during checkout.
We are not responsible for delays caused by customs authorities.

10. Failed Delivery Attempts

If delivery cannot be completed because:

No one is available to receive the package,
The delivery address is incorrect or incomplete, or
The package is refused,

the courier may attempt redelivery or return the package to us.

Additional shipping charges may apply for reshipment.

11. Lost or Damaged Shipments

If your order arrives damaged or appears to be lost during transit:

Contact us within 48 hours of delivery or the expected delivery date.
Provide your order number and supporting photographs (if applicable).

We will investigate the matter with the shipping carrier and, where appropriate, arrange a replacement or refund in accordance with our Refund & Return Policy.

12. Partial Shipments

If your order contains multiple products, we may ship items separately based on availability.

You will not be charged additional shipping fees solely because your order is shipped in multiple packages, unless otherwise stated before purchase.

13. Delivery Confirmation

An order will be considered delivered when the shipping carrier confirms successful delivery to the address provided during checkout.

Please ensure the delivery address is secure, as we are not responsible for loss or theft after confirmed delivery.

14. Address Changes

Requests to change the shipping address must be made before the order is dispatched.

Once an order has been shipped, we may not be able to modify the delivery address.

15. Contact Us

If you have any questions about shipping, delivery, or order tracking, please contact us: