Refund & Return Policy

Effective Date: July 30, 2026

Thank you for shopping at friendsssc.com. We are committed to providing high-quality bridal pattu sarees and excellent customer service. This Refund & Return Policy explains the conditions under which returns, refunds, replacements, and cancellations are accepted.

By placing an order on our Website, you agree to this Refund & Return Policy.

1. Business Information

Business Name: friendsssc.com

Website: friendsssc.com

Email: friendswebdesigning@gmail.com

Business Address: Vijayawada, Benz Circle, Andhra Pradesh, India

2. Return Eligibility

You may request a return if:

The product received is damaged during delivery.
You receive an incorrect product.
The product has a manufacturing defect.
The product is significantly different from the description on our Website.

To be eligible for a return, the product must:

Be returned within 7 days of delivery.
Be unused, unwashed, and unworn.
Have all original tags, labels, and packaging intact.
Be accompanied by proof of purchase or the order confirmation.

Returns that do not meet these conditions may not be accepted.

3. Non-Returnable Items

The following items are generally not eligible for return or exchange unless required by applicable law:

Customized or personalized sarees.
Sarees altered or tailored at the customer’s request.
Products showing signs of use, washing, or damage after delivery.
Products without original tags or packaging.
Gift cards or promotional vouchers, if offered.

4. Damaged, Defective, or Incorrect Products

If you receive a damaged, defective, or incorrect item, please contact us within 48 hours of delivery by emailing friendswebdesigning@gmail.com.

Please include:

Your order number.
A description of the issue.
Clear photographs of the product and packaging.

After verification, we may offer a replacement, repair (where applicable), or refund, depending on the circumstances.

5. Return Process

To initiate a return:

Email us at friendswebdesigning@gmail.com with your order details.
Wait for our return authorization and instructions.
Securely pack the item in its original packaging.
Ship the item to the address provided in the return authorization.

Returns sent without prior authorization may not be accepted.

6. Refunds

Once we receive and inspect the returned product, we will notify you of the outcome.

If your return is approved:

The refund will be issued using the original payment method, unless otherwise agreed.
Refunds are generally processed within 7–10 business days after approval.
The time taken for the refunded amount to appear in your account may vary depending on your bank or payment provider.

Shipping charges, gift wrapping fees, customs duties, taxes, or other non-refundable service charges may not be refunded unless required by law or if the return is due to our error.

7. Exchanges

Eligible products may be exchanged for the same item or another available product of equal value, subject to stock availability.

If the replacement product has a different price, you may be required to pay the difference or receive a partial refund, as applicable.

8. Order Cancellation

Orders may be cancelled before they are processed or shipped.

Once an order has been dispatched, it generally cannot be cancelled. In such cases, the order will be subject to this Refund & Return Policy.

To request a cancellation, contact us as soon as possible at friendswebdesigning@gmail.com.

9. Return Shipping

If the return is due to:

A damaged product,
A defective product, or
An incorrect item sent by us,

we may arrange the return shipment or reimburse reasonable return shipping costs, where applicable.

For returns requested for other eligible reasons, the customer may be responsible for return shipping costs unless otherwise stated.

We recommend using a trackable shipping service, as we are not responsible for items lost or damaged during return transit.

10. Inspection and Approval

All returned products are subject to inspection.

We reserve the right to refuse returns or refunds if:

The product has been used, washed, or altered.
The product is damaged due to customer handling.
Required tags or packaging are missing.
The return request does not meet the conditions outlined in this policy.

11. Consumer Rights

Nothing in this Refund & Return Policy limits or excludes any rights you may have under applicable consumer protection laws. Where mandatory legal rights provide greater protection than this policy, those legal rights will prevail.

12. Changes to This Policy

We may update this Refund & Return Policy from time to time.

Any changes will be posted on this page with a revised Effective Date. Continued use of our Website after such changes become effective constitutes acceptance of the updated policy.

13. Contact Us

If you have any questions regarding returns, refunds, exchanges, or cancellations, please contact us: